Essential Meaning of quality. The restaurant serves food of high quality. Stubbornness is one of his bad qualities. See More Examples She has strong leadership qualities.
The house has many fine qualities. His music has a primitive quality. Full Definition of quality Entry 1 of 2. Definition of quality Entry 2 of 2. Choose the Right Synonym for quality Noun quality , property , character , attribute mean an intelligible feature by which a thing may be identified. Examples of quality in a Sentence Noun Honesty is a desirable quality. She has strong leadership qualities. They offer quality at a reasonable price.
Adjective The restaurant offers quality service. The store sells quality furniture at reasonable prices. It can be difficult to find quality childcare.
He had a quality education. First Known Use of quality Noun 14th century, in the meaning defined at sense 1a Adjective , in the meaning defined above. Thus, for example, if a product:. To define it is to misunderstand the infinite possibilities we are capable of achieving.
There is no universal definition. Robert Pirsig went crazy trying to define it in his famous book; Zen and the Art of Motorcycle Maintenance. There will always be rule-based thinkers who will attempt to regulate and proceduralize the rest of us who know there is no such thing as the right answer, only that which works for each of us. Fluid and. It is customer orientation, innovation, teamwork, and everyone's responsibility.
Quality has no essence. To understand the implication of this point, ask yourself: Why would it be odd to conduct a survey of the meaning of the word bachelor? The answer is that the essence of the word bachelor, i. Quality contains no such essence.
A dictionary definition such as "the degree of excellence a thing possesses" begs a slew of other questions. Quality is abstract. Thinkers and writers have been trying to tackle big abstract words like knowledge and beauty for thousands of words. Why should quality be open to an absolute definition in a way that other abstract words are not?
The distinction between quality and quantity has become blurred. We once distinguished between quantity, that which could be measured and quality, that which could only be judged. Now quality, as far as the quality industry is concerned, is all about measurement.
So what word do we have for that which cannot be measured? Has the idea of simply judging quality totally disappeared?
Rather than fruitlessly wrestling with a definition, they would be better off simply identifying what they want the world to look like once quality is better, e.
And we can produce it even without a definition! Henry Kling. This is a Baldrige influenced definition and has profound implications.
We know that meeting end user needs relative to competitors is good but not enough. We must also meet societal, producer, owner and supplier needs.
Further, these needs reflect future as well as present needs. Our smaller world requires this system view of quality. For 40 years Quality Digest has been the go-to source for all things quality. Our newsletter, Quality Digest, shares expert commentary and relevant industry resources to assist our readers in their quest for continuous improvement.
Our website includes every column and article from the newsletter since May as well as back issues of Quality Digest magazine to August We are committed to promoting a view wherein quality is not a niche, but an integral part of every phase of manufacturing and services. If you have ever orienteered with a compass in the woods, sailed a boat or flown an aircraft you already know that every move planned and made is based upon magnetic North.
Imagine navigating toward a process output without reference to requirements - specifically customer requirements. Not possible? Probably not. If we can agree to navigate toward "Conformance to Requirements" as our destination, as individuals and as organizations we should then first define "Quality" as Conformance to Requirements. To achieve that destination we have to measure ourselves, our organizations processes and the outputs of those proceses continuously - - and then make course corrections where necessary based on facts to stay on course along the way.
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Quality Digest. Articles Departments Columns. The CQI believes this comes down to three things: strong governance to define the organisation's aims and translate them into action, robust systems of assurance to make sure things stay on track and a culture of improvement to keep getting better.
To survive and thrive. All while making staff and customers happier. Quality is not just a box to be ticked or something you pay lip service to. Failures resulting from poor governance, ineffective assurance and resistance to change can, and do, have dire consequences for businesses, individuals and society as a whole. Just ask BP. Or Volkswagen, which will be dealing with the fallout from the emissions cheating scandal for years to come it's still too early to know how much it will cost them, but the amount will run to 10 figures at least.
Or the retailers Tesco, Iceland, Aldi and Lidl, whose reputations took a battering in when beef products were found to contain horsemeat. None of these things need have happened if the organisation had been managing the quality of its outputs more effectively.
But quality isn't just about disaster prevention — it's about achieving great results, and seizing opportunities to get better and better.
Every organisation has stakeholders of one kind or another whose needs they must strive to meet, which is what effective quality management is ultimately about.
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